customer service

Contact

If you have general questions about products and the website, please email info@alisonglass.com.

If you have questions about orders, please email shop@alisonglass.com.

Shipping

U.S. ORDERS

All U.S. orders ship for only $6.50 no matter where you live or how much you buy! Cards, stickers and patterns ship for $1 per item until you reach the $6.50 flat rate amount.

CANADA

0-$100 --------- $21

$101-$200 ------ $31

$201+ ----------- $41

Cards, Stickers and Patterns ship for $2 each for first 10 items.

INTERNATIONAL

0-$100 --------- $32

$101-$200 ----- $52

$201+----------- $62

Cards, Stickers and Patterns ship for $3 each for first 10 items.

Shipping is through USPS. All orders ship from Virginia.

 


PDFs

PDFs are sent automatically through a link on your receipt from alisonglass.com. You can click on this link to download the pattern. If you do not see the receipt from alisonglass.com, please check your spam folder. This email goes to the email associated with your PayPal account. If you are not seeing the email please check to see what email you have linked to PayPal.

You can also login to your alisonglass.com account, if you chose to check out that way.

If you click the link to download the pattern and it does not open automatically please know that it is somewhere on the device. Check the downloads folder. The system allows three download attempts. We can reset the limit if necessary, but if you've reached the limit then the PDF is somewhere on the device. After opening the PDF please save it directly on your device in a place you can find it in the future.

CANCELLATIONS, RETURNS & EXCHANGES

Please email within 24 hours of placing the order if there are any cancellations or changes to your order. Any reduction to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total deducted from your order. Please notify us via email at shop@alisonglass.com of incorrectly shipped merchandise or returns within 5 days of receipt, and returns or exchanges must be postmarked within 5 days of reporting. All merchandise should be returned unopened, unused, and in its original packaging.

TURNAROUND TIME

Our typical turnaround time is 2–3 business days. However, turnaround times may vary due to holidays and high volume traffic times.

BACKORDERS

Occasionally certain products may be out of stock. You will be notified of any items that are on backorder, and all in-stock items will be shipped immediately. Once an item is back in stock, we will ship it without delay unless directed otherwise.

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